Privacy Policy
This document explains clearly how your personal information is collected, stored and kept secure at bk99.
Table of Contents
This Privacy Policy ("Policy") applies to the bk99 platform and its related services ("Services"). It explains what information we collect, why we collect it, and how we handle it when you use our website, create an account, or place bets.
Protecting your privacy at bk99 is one of our core responsibilities. We believe every user should have full control over their own information. That is why this policy is written in plain and clear language, so you can easily understand what happens with your data.
Please read this policy carefully before using our services. Our Terms and Conditions also contain important information that complements this policy.
Following this policy is mandatory for us. If you use our services, it will be considered that you agree to this policy.
Types of Collected Information
1.1 Personally Identifiable Information
When you register an account at bk99, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — minimum age to use the service is 21)
- Mobile number
- Email address
- National ID or passport number (when identity verification is required)
1.2 Financial Information
Information we record during deposits and withdrawals:
- Mobile banking number (bKash, Nagad, Rocket)
- Transaction history and amounts
- Transaction identification number (Transaction ID)
We do not store any bank card numbers, PINs or passwords.
1.3 Technical Information
When you use the bk99 website, certain technical information is collected automatically:
- IP address
- Device type and operating system
- Browser type and version
- Website access and navigation data (page views, session duration)
- Referral URL (the page you came from)
1.4 Gaming Activity Information
To improve your betting and gaming experience at bk99, we record:
- Bet history and results
- Preferred game categories (slots, live casino, cricket betting, etc.)
- Bonus usage history
- VIP level and cashback records
How Information Is Collected
2.1 Direct Collection
When you provide information yourself, this is called direct collection. This includes:
- When filling out the registration form
- When updating your account profile
- When submitting a deposit or withdrawal request
- When contacting the support team via live chat
- When reaching out by email
2.2 Automatic Collection
Even without you actively providing information, our system automatically collects some data. This technical information is gathered through cookies, web beacons and log files. See Section 6 (Cookies and Tracking) for details.
2.3 Collection via Third Parties
In some cases we may also receive information from third parties, such as identity verification service providers or payment processors. Such information is used only to verify your identity and prevent fraud.
Purpose of Using Information
bk99 uses your information only for specific and legitimate purposes. These purposes are described in detail below:
3.1 Account Management and Identity Verification
Your information is used to create, maintain and secure your account. This includes the Know Your Customer (KYC) process, which ensures account security.
3.2 Transaction Processing
Your financial information is used to process deposit and withdrawal requests through bKash, Nagad and Rocket. Our goal is to complete every transaction securely.
3.3 Service Improvement
By analysing your gaming preferences and usage patterns, we improve the experience on our platform. This allows you to receive more relevant game recommendations and offers.
3.4 Providing Support
When our 24/7 live chat and email support team assists you, access to your account and transaction information is necessary. This is essential for providing fast and effective solutions.
3.5 Fraud and Money Laundering Prevention
We monitor transactions and gaming activity to detect suspicious behaviour and keep our platform safe. This is done in the interest of all users.
3.6 Notifications and Communications
We use your contact information to keep you informed about important account notifications, transaction confirmations and new services at bk99.
We never sell your information or transfer it to third parties for marketing purposes.
Data Storage and Security
4.1 Data Retention Period
bk99 retains your information only for as long as necessary. Generally, data is kept while your account is active and for a set period after closure to meet legal obligations. Once that period ends, data is securely deleted.
4.2 Technical Security Measures
bk99 uses multiple layers of technical security to protect your information:
- SSL Encryption: All communication between the website and server is encrypted using SSL technology.
- Database Encryption: Sensitive stored data is kept in encrypted form.
- Access Control: Only authorised staff can access your information, and only when specifically required.
- Firewall and Security Monitoring: Round-the-clock system monitoring and cyber attack prevention are active at all times.
- OTP Verification: Two-step verification is used during login and transactions.
4.3 Your Responsibilities
Alongside our security measures, you must also take certain precautions. Never share your password or OTP with anyone. Always access bk99 from a secure and personal device.
Sharing Information with Third Parties
bk99 shares necessary information with certain third parties in limited and specific circumstances. Such sharing is always done in compliance with provisions that protect your privacy.
5.1 Payment Service Providers
Information required to complete transactions through bKash, Nagad and Rocket is shared with the relevant payment providers. These third parties operate under their own privacy policies.
5.2 Identity Verification Services
We work with trusted identity verification service providers for account security and fraud prevention. Only the information required for verification is sent to them.
5.3 Technical Service Partners
Some technical service providers are used for website operation and development. They work under strict confidentiality agreements and have no right to use your information themselves.
5.4 Legal Obligations
We are legally required to provide necessary information in response to valid orders or requests from legal authorities. When information is shared in such circumstances, we generally try to notify you, if permitted by law.
We never sell or transfer your information to advertising networks, data brokers or unrelated commercial entities.
Cookies and Tracking Technology
6.1 What Are Cookies?
Cookies are small text files stored in your browser or on your device. They help the website remember your preferences and previous activity, so you do not have to enter all your information again each time.
6.2 What Types of Cookies Does bk99 Use?
- Essential Cookies: Required to maintain login sessions and ensure security. Without these, the site cannot function properly.
- Functionality Cookies: Remember your language preference and other settings.
- Analytics Cookies: Used to analyse site usage patterns so we can improve our services.
6.3 Cookie Controls
You can disable or delete cookies from your browser settings. Keep in mind, however, that disabling essential cookies may affect some important functions of the site.
Your Rights and Controls
As a bk99 user, you have certain important rights over your own information. We respect these rights and are committed to helping you exercise them.
7.1 Right to Access Information
You have the right to know what information we hold about you. By logging into your account you can view your profile and transaction history. Contact the support team for more detailed information.
7.2 Right to Correct Information
If the information we hold about you is incorrect or incomplete, you have the right to have it corrected. Some information can be updated yourself from account settings. Contact our 24/7 support to correct other information.
7.3 Right to Delete Information
In certain situations you may request that your data be deleted. However, in cases of legal obligations or ongoing disputes, we may be required to retain certain data for a specified period.
7.4 Right to Opt Out of Marketing Communications
You may opt out of promotional emails and notifications at any time. Click the "Unsubscribe" link at the bottom of any email or let our support team know. You will, however, continue to receive important account notifications.
As part of responsible gaming, you can set limits on your account or take a break at any time. Learn more on our Responsible Gaming page.
Minors' Privacy
All bk99 services are strictly for persons aged 21 and above. We do not knowingly collect information from minors or assist them in creating accounts.
Date of birth is verified during account registration. If we suspect that a minor has created an account using false information, that account is immediately suspended and all associated data is deleted.
If a parent or legal guardian believes their minor child has registered on bk99, please contact our support team immediately.
Policy Changes
bk99 reserves the right to update this privacy policy as needed. If any significant changes are made to the policy, we will notify you by email or through a notice on the website.
The updated policy will take effect from the date of publication, which will be indicated by the "Last Updated" date at the top of this page. If you continue to use our services after the changes, it will be assumed that you agree to the new policy.
We recommend that you review this policy regularly. You can also find general information about the platform on our About Us page.
Contact
If you have any questions about this privacy policy, any requests regarding your data, or any concerns, please contact our support team.
Our support team is available seven days a week, 24 hours a day, in both Bengali and English. Immediate responses are available via live chat.
We aim to respond to privacy-related matters as quickly as possible. For general questions, you may also visit our FAQ page.
Contact Methods
Choose live chat for a direct response