Play responsibly,
enjoy safely
Betting on bk99 is a fun experience — but that fun lasts only when you know your limits and stick to them. We want every player to play with awareness and in control.
What is responsible gaming and why it matters
Online betting and casino games are a form of entertainment — they are never a reliable source of income. At bk99, we believe every player should play within a set budget, avoid chasing losses, and never look to betting as a solution to financial problems. When betting shifts from entertainment to compulsion, it can become problem gambling — causing not only financial harm but also damage to family life and mental health.
You can learn more about bk99 and how we are committed to building a safe and transparent environment. Every account comes with built-in protection features to help keep play under control. Reading our terms and conditions is a good way to understand the rules.
Remember — there is no guarantee of winning. Every game result is random and has no connection to previous outcomes. Set a budget, stick to it, and if you lose, take a calm break.
Tools to keep yourself in control
Log in to bk99 and access the following protection options from your account settings at any time.
Deposit Limit
Set a maximum amount you can deposit daily, weekly, or monthly. Once the limit is reached, the system will automatically stop accepting further deposits.
Session Time Limit
Set a time limit for how long you play in one session. When the time is up, the system will automatically log you out.
Loss Limit
Decide in advance how much you are willing to lose in a week or a month. Once the limit is reached, betting will automatically stop for that period.
Cool-off
If you want to step away from betting for a while, activate a cool-off period of 24 hours to 30 days. During this time your account remains active, but you will not be able to place bets.
Self-Exclusion
If you feel you need a complete break from playing, request self-exclusion. You can close your account for as little as 6 months or permanently.
Reality Check
You will receive a pop-up notification at set intervals telling you how long you have been playing and how much you have won or lost in the current session.
Limit Request Form
Fill in the form below to send your limit request to the support team. You can also contact us directly via 24/7 live chat or email.
Warning signs of problem gambling
If you notice any of the following signs in yourself, do not ignore them — seek help right away.
Chasing lost money
Repeatedly placing bigger bets to recover losses — this is the most common sign of a problem.
Hiding it from family and friends
Concealing your betting from loved ones or lying about how much you are playing.
Unable to stop
Wanting to stop betting but being unable to, or telling yourself you will stop soon and continuing anyway.
Betting with essential funds
Spending money set aside for rent, food, or debt repayment on betting.
Anxiety and stress
Feeling restless, irritable, or mentally unsettled when unable to bet.
Increasing social withdrawal
Pulling away from family, friends, and social activities to spend more time betting.
Where to find support
You do not have to face this alone. bk99 support, your family, and professional counsellors are here for you.
bk99 Live Chat Support
If you need help setting play limits or activating any controls on your account, speak to us in Bengali via our 24/7 live chat. Every request is handled confidentially.
Email Support
Alongside live chat, you can write to us by email with full details. Our support team responds in both Bengali and English, and can assist with self-exclusion and any other protection measure.
Family and close ones
Talk openly with a trusted family member or friend. Support from loved ones can greatly help reduce stress and break the habit of regular betting.
Professional mental health services
Problem gambling is a recognised mental health condition. Effective treatment is available from a psychiatrist or counsellor. Contact a government or private mental health centre near you.
Stay aware
Think of betting as entertainment, not a way to earn. Set a budget before each session and do not go beyond it. You can find detailed answers about responsible gaming in our FAQ section.
Your information is protected
Any request for self-exclusion or limit setting is processed in complete confidence. Read our privacy policy to learn how we handle your data.